Why use a feature request tool to manage feedback?
Product managers often find themselves tethered to a never-ending list of features. As new ideas come in, they are added to the backlog and pushed down on the priority ladder. The result is that many great ideas never see the light of day because it’s too hard for product managers to prioritize what should be done first.
By using a simple feature upvote system you can keep tabs on which ideas and suggestions really matter to your audience. Not only can you track the most popular feature requests, but you can also dig into the why by asking questions in the comments to better understand the use case of your customers
Notify users of the status of feature requests
Every user who visits your feedback board can subscribe to a feature request. This way, whenever you add a comment or update the status of the request you can simply and automatically keep your engaged users in the loop - no more digging through the support desk to find out who to contact! Simply update your feature request and your customers will immediately receive an email to tell them the feature has been accepted, put into development or completed.
Organize and prioritize features on your own product roadmap
On a popular app, feedback quick piles up. By segmenting your proposals and feature requests into categories such as ‘Under review’,‘Planned’,‘In Progress’ and ‘Completed’ you can provide an at-a-glance roadmap to your users, helping them understand the direction your product is taking. Kampsite’s new Roadmap board displayed your upcoming features in a kanban-like view, making it clear you are both seeking and acting on customer feedback, building engagement with your users and showing your commitment to the project
Automatically generate a product changelog
Once you mark a feature as complete it is seamlessly added to your product’s Changelog page. This provides you a central place your users can visit to keep tabs on the progress of your product. Simple feature requests are added as basic release notes, but if you have more to say you can create a ‘showcase’, allowing you to show off your latest features in detail with images and examples.