Why should you add a suggestion box to your website?
With an online suggestion box, your website visitors can offer feedback to your business or product. Customers can use the box to suggest new products, ideas or services, or to give feedback on a product that they purchased. Customer feedback is essential for product development, customer retention and conversion rates. If a product is not popular with customers, you have to either find new ones or change it to better fit their expectations. The success of your business depends on the quality of your product and customer service. If customers love your products or services, they will keep coming back and refer your business to their friends and colleagues. An online suggestion box is a great way to provide customer feedback to your website visitors. The idea can be used in any kind of business website. It’s not just for e-commerce, it can be for restaurants, fashion, sports, travel, health, home decor, and more.
How to collect suggestions from your customers
When you’re ready to start collecting suggestions, the first step is to create a feedback form where your customers can share their thoughts.
You can create an email address, create a product page, add a store in Shopify, or create a landing page where your customers can give you feedback.
As you start to collect customer feedback, don’t forget to share the results and ask for more suggestions, so your audience is always updated on the latest changes.
When you get enough customer feedback, you’ll start to get a sense of what’s working well and what needs improvement, and that’s when you can make changes and start collecting more feedback from your audience.